Shipping & Returns
Updated July 2021
As we continue to see updates in CDC recommendations and many people either going back to school or back to the office, we are facing unprecedented demand, causing some slight shipping delays. We understand how frustrating shipping delays can be, so we're very grateful for your patience during this time. We're working our hardest to get your orders to you as quickly as possible.
In US 48 states + Washington DC – we offer USPS Standard and FedEX Express shipping options. We offer free shipping based on order volume. Click here for rate table.
- USPS Standard usually goes out USPS First Class mail or Priority mail with tracking. Transit times are usually 7 to 10 days.
- FedEX Express usually uses FedEX expedited services. Transit times are 2 business days to 4 business days.
- For Alaska and Hawaii and Puerto Rico, we offer USPS First Class mail with tracking (Click here for rate table). Transit times are usually 7 to 12 days.
Hong Kong - We offer local service from our facility in Hong Kong. We currently ship SF Express (Click here for rate table). Usual transit times are 3 to 5 business days.
Taiwan, Japan, South Korea, China, Singapore, Vietnam, Malaysia - We ship SF Express Economy (Click here for rate table) with usual transit times of 7 to 12 business days.
Canada, Mexico, Europe, South America & Other Areas
For Canada, Mexico, Europe, South America and other parts of the world, we use FedEX International Priority. On average shipments are received between 5-10 business days – depends on location. This is a shipping option with a high service and high level of service (See rate table).
For all international shipments (shipments shipping outside of the US and Hong Kong), we offer premium DDP (Duty Delivery Paid) service. If there are duties to be collected, we collect them at check out and remit on your behalf. This ensures smooth door-to-door service and fastest transit times.
All services include tracking information and will be available on the website for convenience.
Our US facility is located in the North Dallas area – minutes away from one of the largest airport in the US and Fedex, USPS, UPS hubs. During the holiday season, our facility in the North Dallas area will be operating 6 days a week getting orders out as fast as possible.
Our HK facility operates Monday thru Friday and will do their best to get orders out as fast as possible.
We unfortunately cannot accept returns for our masks due to safety concerns. If your mask does not fit properly, please review the FAQ around adjusting the mask. If the mask still does not fit, please contact customer service and we will work to make it right.